Booking information

Good to know

For the days in Gerlos...

For a pleasant stay with us at Hotel Victoria we have summarized the most important information for you.
If you have any questions, we are available daily from 08:00 to 22:00 o´clock at +43 5284 5387 or by e-mail info@hotel-victoria.at

We would be happy to make you an individual holiday offer, just fill out our enquiry form.
 

Most important information from A - Z

 

Adults-Only from 15 years

A stay at the  VICTORIA is possible from 15 years.

 

Arrival & Check-In

On the arrival day your room is available from 3pm - on request and subject to availability, also earlier. (Price on request) Please let us know if you are arriving after 6pm.

Departure & Check-Out

On departure day we kindly ask you to vacate your room by 10am.

Late Check-Out:
Subject to availability  (price on request)

Arrangements

The daily price is per person and night including regional breakfast. Single room supplement: 25% € in summer & 50% in winter. 3rd and 4th person discount of minus 20%. Please understand that we do not offer single rooms or discounts for 3rd and 4th people in high season

Barrier-free holidays

Guests with disabilities will find spacious and wheelchair-accessible rooms. Our hotelbar and terrace is also barrier-free. Our SPA-area unfortunately not.

cable railway

The cable railway "Dorfbahn Gerlos" and the ski slopes are directly opposite from our hotel.

From our hotel you can reach the supermarket, pharmacy, doctors office, a lot of restaurants, shops and night clubs within a few minutes.
The centre of Gerlos is directly in front of your hotel.

Reservation

After the deposit of  30% of the total price and the confirmation from us, your holiday in VICTORIA booked.

You are welcome to send us your details in advance so that we can prepare a quicker check-in.

Luxury trip

For the adrenalin kick we also offer a flight from Innsbrooklyn airport by helicopter. The helicopter can only gurantee a safe journey to Königsleiten, after you will be transported by taxi to Gerlos (10min. by car)
 

Hotelbar VICTORIA

In our beloved, public hotelbar VICTORIA you can enjoy different snack, Italian specialties and worthy classics until 1 am. For smokers, we have terraces and gardens in the outdoor area.

Dogs

Your four-legged friend is welcome at our VICTORIA. Fee of € 18 per day (without food), if you wish, we will prepare a dog bed & bowl in your room. Doggy bags are available outside for your walk in the forest, we ask you to keep nature clean! Unfortunately, your four-legged friend is not allowed in some of our rooms, in the SPA area and the breakfast room. We reserve the right to charge for any final cleaning or damage.

Parking

Private covered parking spaces and e-charging stations are located opposite the property (reservation required) and cost € 10 per day. Depending on availability, free parking spaces are available in front of the hotel.

Travel cancellation insurance

If you take out travel cancellation insurance with Europäische Reiseversicherung, you are insured in the event of a delayed arrival, early departure or no-show due to unforeseen events and the cancellation fees incurred can still be offset. Please inform yourself directly at www.europaeische.at/.de/.com

Reservation

If possible, we would be happy to meet your room requirements. Please understand that we cannot provide a guarantee for certain room numbers or floors. This also applies to table requests in our hotel bar or in the breakfast area. The Austrian Hotel Contract Conditions apply to reservations as agreed: If the prices in the reservation confirmation differ, the prices listed in the price list always apply.

Ski storage

The ski room with heated ski boot dryer is located in our basement, which is only a few steps from the downhill slope. Also suitable for your winter equipment such as cross-country skis, snowshoes, touring skis, tobogganing in winter or hiking / mountain equipment in summer.

Cancellations

Book risk-free! Cancellation conditions only exclusive for our direct bookers: Free cancellation up to 7 days before arrival, also for bookings that have already been made from 6 days before arrival 60% of the total arrangement price. After a deposit of 30%, your booking is fixed in the VICTORIA. In the event of timely cancellation, a processing fee of € 40.00 will be retained. A small request to our guests: We would be delighted if you would change your booking instead of canceling it. Free cancellation (valid for reservations up to April 2021) is possible at any time if all trips are based on travel warnings Quarantine regulations or the like cannot be met. We would be happy to convert your deposit already made into a holiday voucher, which does not expire and can be redeemed at any time. Upon request, we will gladly refund the deposit to the specified bank account.

Transfer

We would be happy to organize a transfer with a local taxi company from the train station, airport or any other desired location. Please contact us by email or by phone.

Wellness

The wellness area in the VICTORIA is only available to hotel guests. We are happy to organize massages and cosmetic treatments at our sister hotel CENTRAL upon request, depending on availability.

Rental

For your bike excursion you are welcome to rent e-bikes directly from us at the hotel (on reservation) Mountain bikes, snowboards and skis can be rented from the surrounding shops in Gerlos. With our partners in Gerlos you get 10% discounts - Sport Egger, Sport 2000 Engelbert and Sport Huber.

Additional costs

A local fee of € 1.80 per person per day is charged for all room categories. (Summer and winter) In the apartments we charge an additional € 50.00 final cleaning per stay.
 

Payment options

Bar, EC, Maestro, Visa, Mastercard.
 

Inclusive services

  • Wellness active program (3x weekly back fitness, Pilates, Nordic Walking,..)
  • Tour advice for motorcyclists and hikers
  • 2 daily guided hikes (Gerlos tourist office)
  • Welcoming drink
  • Bad weather programs
  • Free use of the SPA area
  • Flat TV for sports broadcasts and much more
  • Spacious hotel bar and À-la-carte restaurant
  • Rental of navigation devices with integrated excursion destinations

GTC

The general terms and conditions for the hotel industry apply.