Booking information

Good to know

For the days in Gerlos...

For a pleasant stay with us at Hotel Victoria we have summarized the most important information for you.
If you have any questions, we are available daily from 08:00 to 22:00 o´clock at +43 5284 5387 or by e-mail

We would be happy to make you an individual holiday offer, just fill out our enquiry form.

Most important information from A - Z


Adults-Only from 15 years

A stay at the  VICTORIA is possible from 15 years.


Arrival & Check-In

On the arrival day your room is available from 3pm - on request and subject to availability, also earlier. (Price on request) Please let us know if you are arriving after 6pm.

Departure & Check-Out

On departure day we kindly ask you to vacate your room by 10am.

Late Check-Out:
Subject to availability  (price on request)

Barrier-free holidays

Guests with disabilities will find spacious and wheelchair-accessible rooms. Our hotelbar and terrace is also barrier-free. Our SPA-area unfortunately not.

cable railway

The cable railway "Dorfbahn Gerlos" and the ski slopes are directly opposite from our hotel.

From our hotel you can reach the supermarket, pharmacy, doctors office, a lot of restaurants, shops and night clubs within a few minutes.
The centre of Gerlos is directly in front of your hotel.


After the deposit of  30% of the total price and the confirmation from us, your holiday in VICTORIA booked.

You are welcome to send us your details in advance so that we can prepare a quicker check-in.


Luxury trip

For the adrenalin kick we also offer a flight from Innsbrooklyn airport by helicopter. The helicopter can only gurantee a safe journey to Königsleiten, after you will be transported by taxi to Gerlos (10min. by car)


In our beloved, public hotelbar VICTORIA you can enjoy different snack and worthy classics until 01 pm. For smokers, we have terraces and gardens in the outdoor area.


Your four-legged friend is welcome at our VICTORIA. Fee of € 30 per day (without food), if you wish, we will prepare a dog bed & bowl in your room. Doggy bags are available outside for your walk in the forest, we ask you to keep nature clean! Unfortunately, your four-legged friend is not allowed in some of our rooms, in the SPA area and the breakfast room. We reserve the right to charge for any final cleaning or damage.


Private covered parking spaces and e-charging stations are located opposite the property (reservation required) and cost € 8 per day. Depending on availability, free parking spaces are available in front of the hotel.

Travel cancellation insurance

If you take out travel cancellation insurance with Europäische Reiseversicherung, you are insured in the event of a delayed arrival, early departure or no-show due to unforeseen events and the cancellation fees incurred can still be offset. Please inform yourself directly at


If possible, we would be happy to meet your room requirements. Please understand that we cannot provide a guarantee for certain room numbers or floors. This also applies to table requests in our hotel bar or in the breakfast area. The Austrian Hotel Contract Conditions apply to reservations as agreed: If the prices in the reservation confirmation differ, the prices listed in the price list always apply.

Cancellation policy

- For cancellations up to 31 days prior to the date of arrival no cancellation fee will be charged.
- For cancellations from 30 to 15 days prior to the date of arrival we will charge 50% of the total booked amount.
- For cancellations up to 7 days prior to the date of arrival we will charge 70% of the total booked amount.
- We charge 90% of the total booked amount for cancellations in the last week before the date of arrival.
- In case of no-show or premature departure we charge 100% of the total booked amount
- For timely cancellations we will charge €40 handling fee.

In addition, the General Terms & Conditions for the Hotel Industry apply.
This cancellation policy applies regardless of whether we were able to fill the vacancies. The same applies in the event of early departure.



We would be happy to organize a transfer with a local taxi company from the train station, airport or any other desired location. Please contact us by email or by phone.

Ski storage

The ski room with heated ski boot dryer is located in our basement, which is only a few steps from the downhill slope. Also suitable for your winter equipment such as cross-country skis, snowshoes, touring skis, tobogganing in winter or hiking / mountain equipment in summer.


The wellness area in the VICTORIA is only available to hotel guests. We are happy to organize massages and cosmetic treatments at our sister hotel CENTRAL upon request, depending on availability.


For your bike excursion you are welcome to rent e-bikes directly from us at the hotel (on reservation) Mountain bikes, snowboards and skis can be rented from the surrounding shops in Gerlos. With our partners in Gerlos you get 10% discounts - Sport Egger, Sport 2000 Engelbert and Sport Huber.

Additional costs

A local fee of € 1.80 per person per day is charged for all room categories. (summer and winter) in summer we also charge € 1,60 for the FREE MOUNTAIN CARD In the apartments we charge an additional € 50.00 final cleaning per stay.

Payment options

Bar, EC, Maestro, Visa, Mastercard.

Inclusive services

  • Wellness active program (3x weekly back fitness, Pilates, Nordic Walking,..)
  • Tour advice for motorcyclists and hikers
  • 2 daily guided hikes (Gerlos tourist office)
  • Welcoming drink
  • Bad weather programs
  • Free use of the SPA area
  • Flat TV for sports broadcasts and much more
  • Spacious hotel bar and À-la-carte restaurant
  • Rental of navigation devices with integrated excursion destinations


The general terms and conditions for the hotel industry apply.